Frequently Asked Questions

How do I request library items for pick-up via contactless service?

There are 3 ways to place your orders:

    • Request the items directly from our online catalogue. Details here.
    • Call the library. Leave a message if we don’t answer: 819-562-4949
    • Email the library. bibliolen@gmail.com

How do I pick up my items after I’ve requested them?

You may come to the library anytime during our open hours to pick up your items. If you need bags to transport your items, it will be your responsibility to bring them.

How do I return items I’ve borrowed?

All users may leave returns in the book drop outside the front door of the library any time. There is also a return box inside the library for use during library open hours.

Can I borrow DVDs? How do I pay for my DVD checkouts?

Yes. You may request DVDs the same way you would request any other library item. Please bring exact change if possible ($2 per film, maximum 5 films at a time; $5 per TV series, maximum of 2 seasons at a time).

The $15 all you can watch card is available. (Please bring exact change).

What about interlibrary loan items?

Yes. You may place your own request by logging in to ZPortal, the province-wide interlibrary loan catalogue at the following link : https://biblio.vdxhost.com/, or you may simply contact the library to have us place your request.

Should I be concerned about the transmission of COVID-19 on library items?

The guidelines provided by the Association des Bibliothèques Publiques du Québec recommend a 24 hour “quarantine” period for library items. All items returned to the library are left to sit 24 hours before being processed by staff. If you wish to wait 24 hours before handling items you’ve received from the library, we encourage you to do so, and we commit to being as flexible as possible about loan periods.

I don’t currently have a library membership,  but I’d like to get one. How to do I do it while the library is only partially reopened?

New memberships can be made online (Access the sign up form here), or in-person at the library.